Your lead
You reach the person who knows the stack — with cover when they are away.
15Services · Care
Care Packages.
Launch day is not the end. Bugs, updates and a small change — with a person who already knows the stack, and no surprise evening invoices.
01The usual mess
Launch day is not the end.
A small change. Nobody remembers the repo. The ticket portal promises “support” and delivers silence. A plugin update sits for three months because evenings are extra.
You get a number, a named person who already knows the stack, and no surprise invoices for evenings on a care plan.
02What we do
A retained channel. People who already know the work.
Bugs, small changes, a question. Response windows you can plan around — next working day, or same business day.
We prefer to care for what we built, or we take a short look first. Your lead, cover when they are away, hosting and mail under the same roof if you want it.
03How the job runs
How a month of care actually feels.
- 01
Hand over the keys.
Access, what is urgent, who your lead is.
- 02
What jumps the queue.
Every request scored so a broken form is not waiting behind a colour tweak.
- 03
We answer.
Against the window you bought. Not a black hole.
- 04
Ship the month.
Updates, small features, optional hosting and mail in the same place. Whether the hours still fit, or whether you need a proper sprint.
04Who it is for
Who this is for.
Teams who have shipped and need a partner on call — without hiring a full-time engineer for intermittent work.
Products we built or maintain
SMEs without standing DevOps
Marketing sites that still need changes
Bundles with hosting and email care
05What changes
What you walk away with.
No surprise invoices
Out-of-hours work on a care plan is included. No extras for evenings.
Healthy software
Patches and small improvements before they become emergency incidents.
06Work
Work that used this service.
Cases from the archive that used this line of work.
07Pricing
What this costs.
A retained channel with response windows in writing — Watch, Care, or Priority.
01Most chosen
Support Watch.
From £450
per month
Updates, monitoring and a thin change allowance — for quiet products that still need a line.
Set up Watch02Most chosen
Support Care.
From £950
per month
Keep what you shipped healthy — updates, monitoring and small changes.
Set up care03Most chosen
Support Priority.
From £1,450
per month
Faster windows and a larger change allowance for business-critical products.
Talk priorityCompare
Ticks are in the fee. Crosses are not. A higher plan keeps every tick from the plan to its left, then adds the rows below.
| Included | 01Support WatchFrom £450 | 02Support CareFrom £950 | 03Support PriorityFrom £1,450 |
|---|---|---|---|
| Response | |||
| First response within two working days | ✓ | ✓ | ✓ |
| First response next working day | × | ✓ | ✓ |
| First response same business day | × | × | ✓ |
| Cover | |||
| Named engineer who knows the stack | × | ✓ | ✓ |
| Bug fix and dependency updates | ✓ | ✓ | ✓ |
| Standard small-change allowance | × | ✓ | ✓ |
| Larger change allowance | × | × | ✓ |
| Monitoring and uptime checks | ✓ | ✓ | ✓ |
| Advice | |||
| Architecture and tooling advice | × | ✓ | ✓ |
| Quarterly security / dependency review | × | × | ✓ |
| Always | |||
| No out-of-hours surcharge on care work | ✓ | ✓ | ✓ |
Retained Service
It’s cheaper to partner up.
One-off engagements are fair on their own — and they add up. A monthly retainer unlocks named capacity across Build, Growth and Care for less than stacking those services as separate projects.
Rolling monthly, cancel with 30 days’ notice. Support runs Monday to Friday, 9am–5pm. Out-of-hours work is charged at 1.5× on weekday evenings and 2× at weekends — never for clients on a care plan, whose work is covered whenever it happens. Excludes VAT.
Next step
Pick a package. We stay. That is how the site survives the Tuesday after launch.
If you already have a site with us, say so. We already know the stack.