A fee you agreed
Scope and price in writing before anyone opens the repo.
16Services · Care
One-Time Fixes.
The form is broken. The deploy will not finish. You do not need a six-month partner. You need a fee in writing and the actual cause.
01The usual mess
The form is broken. You do not need a six-month partner.
A deploy will not finish. A plugin opened a hole. Agencies only want retainers. Freelancers vanish after the patch.
You want a fee in writing, the actual cause, and notes so the same fault is less likely to come back.
02What we do
A quoted repair. No retainer required.
We quote before we open the repo. We look for the cause, not a cosmetic patch. Staging, then live, then notes.
If it should become care afterwards, we will say so. We will not invent a monthly package to fix a checkbox.
03How the job runs
How a one-time fix actually runs.
- 01
What is broken.
Who it hurts, and whether it is a few hours or a larger job.
- 02
The quote.
Written scope and a fee. No work until you accept it.
- 03
Find it, fix it.
Cause on staging. The patch that actually addresses it.
- 04
Check and ship.
Sign-off on staging first. We do not “hot-fix and hope”. What failed, what changed, how to spot it. Optional step onto care.
04Who it is for
Who this is for.
Teams with a specific break — form, deploy, security patch — who need it unblocked without buying a monthly package first.
Broken forms and payments
Failed deploys and SSL panics
Security patches with a deadline
Sites we did not originally build
05What changes
What you walk away with.
The actual cause
Not a cache-clear and a invoice.
A paper trail
Notes so the next person is not starting from Slack archaeology.
06Work
Work that used this service.
Cases from the archive that used this line of work.
07Pricing
What this costs.
A scoped repair, an urgent patch, or a recovery audit when you need the cause written down before the fix.
01Most chosen
Scoped fix.
From £495
per engagement
A defined break: form, deploy, content, or a plugin that needs a grown-up.
Quote a fixGet this from as little as £12 per month with Flexi-Pay over 24 months.
Based on a 40% deposit, then the balance across 24 months. Indicative, excluding VAT. Flexi-Pay terms. Terms and conditions apply.
02Most chosen
Urgent patch.
From £950
per engagement
Security hole, payment down, or a site that will not boot — same-day start when we have capacity.
Request urgent helpGet this from as little as £24 per month with Flexi-Pay over 24 months.
Based on a 40% deposit, then the balance across 24 months. Indicative, excluding VAT. Flexi-Pay terms. Terms and conditions apply.
03Most chosen
Recovery audit.
From £750
per engagement
Find the cause and write the fix plan — without starting repair until you say go.
Book an auditGet this from as little as £19 per month with Flexi-Pay over 24 months.
Based on a 40% deposit, then the balance across 24 months. Indicative, excluding VAT. Flexi-Pay terms. Terms and conditions apply.
Compare
Ticks are in the fee. Crosses are not. A higher plan keeps every tick from the plan to its left, then adds the rows below.
| Included | 01Scoped fixFrom £495 | 02Urgent patchFrom £950 | 03Recovery auditFrom £750 |
|---|---|---|---|
| Before work | |||
| Written scope and fee before work | ✓ | ✓ | ✓ |
| Audit report first (no fix until you choose) | × | × | ✓ |
| Work | |||
| Root-cause, not a cosmetic patch | ✓ | ✓ | ✓ |
| Staging check before live where the fault allows | ✓ | ✓ | × |
| Notes so it is less likely to return | ✓ | ✓ | ✓ |
| Urgency | |||
| Same-business-day start when capacity allows | ✓ | ✓ | × |
| Always | |||
| No retainer required to book a fix | ✓ | ✓ | ✓ |
| Not in the fee | |||
| Out-of-hours surcharge (unless on care) | × | × | × |
Retained Service
It’s cheaper to partner up.
One-off engagements are fair on their own — and they add up. A monthly retainer unlocks named capacity across Build, Growth and Care for less than stacking those services as separate projects.
Fixed for the agreed scope. If triage shows a larger job, we stop and requote before continuing. Excludes VAT.
Next step
If it is a defined break, we will quote a defined fix. If it is a hydra, we will tell you that too.
What is broken, and who it hurts. We quote before we open the repo.